ORDER CANCELLATIONS
If your order has been dispatched, you will be required to return the order to us and you will be responsible for the cost of return. We suggest the use of a secure delivery method that requires a signature upon receipt and provides you with a proof of posting in order to receive a refund. You must notify us that you are returning the items to us.
If your order has been dispatched, you will be required to return the order to us and you will be responsible for the cost of return. We suggest the use of a secure delivery method that requires a signature upon receipt and provides you with a proof of posting in order to receive a refund. You must notify us that you are returning the items to us.
The right to cancel and obtain refunds does not apply in the case of items that cannot be returned or resold for health and hygiene reasons due to it being opened, unwrapped, unsealed or used. In addition, Head's Up Hair Home(H.U.H.H) Ltd reserves the right to deduct a reasonable amount from the refund depending on the extent that you have diminished the value of that item as a result of your handling the item more than was necessary or unreasonably.
Upon receipt of the returned items a refund, including the basic delivery charge of delivering the goods to you via the Standard Delivery method, will be credited within two weeks of our receipt of the returned items to us or proof of return. If you elected the Premium Delivery method, we will refund you an amount up to the cost of the Standard Delivery method. We will refund you using the same means of payment as you used for the purchase via the Shop.
You have a statutory duty to take reasonable care of items whilst held in your possession and until such time as returned items are received by us. Please ensure that any items being returned are packaged appropriately.
FAULTY ITEMS AND RETURNS
We take care to select and package your items to ensure they arrive in good condition. If your item arrives in poor condition or is defective in any way, please contact us directly and we will advise the returns procedure.
If the items do not meet the requirements specified, namely, are not of satisfactory quality, are not fit for purpose and do not materially match their description on the Shop or are defective in any way, there is a short period during which you are entitled to reject them. This short-term right to reject items lasts for thirty days from the date of delivery. We would appreciate photographic proof of the defective item in order to improve our processes. You are responsible for ensuring the item is safely returned to us and we suggest that you use a secure delivery method that requires a signature upon receipt and provides you with a proof of posting. Please forward a copy of the receipt and we will be pleased to refund the cost of postage. Upon receiving photographs or receipt of the return of the items that is defective or in poor condition, we will either: issue a full refund of the order, including a refund of the delivery charges for sending the items to you and the cost incurred by you in returning the items to us and send out a replacement. This does not affect your statutory rights.
For all other returns (except where the item is faulty or defective, as above mentioned), you will be required to arrange and fund the return of the items to us. We cannot accept returns of any healthcare items due to hygiene reasons.
In order for us to deal with your return efficiently please enclose your full contact details and advise us whether you require a replacement, refund or an exchange. This does not affect your statutory rights. Return parcels should be addressed to Head's Up Hair Home(H.U.H.H) Ltd 59 Catherine Street, St. Albans, Hertfordshire. AL3 5BN. United Kingdom.
We take care to select and package your items to ensure they arrive in good condition. If your item arrives in poor condition or is defective in any way, please contact us directly and we will advise the returns procedure.
If the items do not meet the requirements specified, namely, are not of satisfactory quality, are not fit for purpose and do not materially match their description on the Shop or are defective in any way, there is a short period during which you are entitled to reject them. This short-term right to reject items lasts for thirty days from the date of delivery. We would appreciate photographic proof of the defective item in order to improve our processes. You are responsible for ensuring the item is safely returned to us and we suggest that you use a secure delivery method that requires a signature upon receipt and provides you with a proof of posting. Please forward a copy of the receipt and we will be pleased to refund the cost of postage. Upon receiving photographs or receipt of the return of the items that is defective or in poor condition, we will either: issue a full refund of the order, including a refund of the delivery charges for sending the items to you and the cost incurred by you in returning the items to us and send out a replacement. This does not affect your statutory rights.
For all other returns (except where the item is faulty or defective, as above mentioned), you will be required to arrange and fund the return of the items to us. We cannot accept returns of any healthcare items due to hygiene reasons.
In order for us to deal with your return efficiently please enclose your full contact details and advise us whether you require a replacement, refund or an exchange. This does not affect your statutory rights. Return parcels should be addressed to Head's Up Hair Home(H.U.H.H) Ltd 59 Catherine Street, St. Albans, Hertfordshire. AL3 5BN. United Kingdom.
DAMAGED ITEMS
Before signing to accept your delivery, we strongly recommend that you check your order as you will be signing to confirm that all the items are in good condition. If the items arrive damaged, you must notify us by email within an appropriate time giving complete details of the situation.
Even if the loss or damage is noted on the delivery/consignment note or electronic device, you will still need to notify us and keep the items and the packaging available for inspection by the courier. Failure to notify us within the specified time may invalidate your claim to return the items and receive a refund.
Before signing to accept your delivery, we strongly recommend that you check your order as you will be signing to confirm that all the items are in good condition. If the items arrive damaged, you must notify us by email within an appropriate time giving complete details of the situation.
Even if the loss or damage is noted on the delivery/consignment note or electronic device, you will still need to notify us and keep the items and the packaging available for inspection by the courier. Failure to notify us within the specified time may invalidate your claim to return the items and receive a refund.